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Stuck on the integration, or need a specific payment reconciled?
For requests that need transaction evidence attached.
Not configured
Include these when reporting a problem
With the details below, most issues can be resolved in the first reply.
- The transaction code (starting with TX) of the invoice in question
- The on-chain transaction hash, if the customer has already paid
- What you expected to happen, and what actually happened
- A screenshot of the callback log on the invoice page, if callbacks are involved